A STIMULUS-RESPONSE PERSPECTIVE ON THE EFFECT OF STORE ATMOSPHERE AND VISUAL MERCHANDISING ON IMPULSE BUYING IN MINIMARKET RETAIL: EVIDENCE FROM CIREBON REGENCY

Authors

  • Azi Nugraha Universitas Catur Insan Cendekia
  • Suwandi Universitas Catur Insan Cendekia
  • Feri Fauzi Universitas Catur Insan Cendekia

DOI:

https://doi.org/10.70248/jmie.v4i1.4619

Abstract

This study aims to analyze the influence of Store Atmosphere and Visual Merchandising on Impulse Buying behavior among Alfamart consumers in Cirebon Regency, both partially and simultaneously, using the Stimulus-Response (S-R) theory as the analytical framework. A quantitative approach with an associative design was employed, involving a sample of 120 respondents selected through purposive sampling. Respondents were consumers who had purchased products at Alfamart in Cirebon Regency at least once during the specified three-month period and were at least 17 years old. Data were collected through questionnaires and analyzed using multiple linear regression with SPSS. The results show that Store Atmosphere has a positive and significant effect on Impulse Buying (t = 2.738; sig. = 0.007), and Visual Merchandising also has a positive and significant effect (t = 4.784; sig. = 0.000), with a stronger effect than Store Atmosphere. Simultaneously, both variables have a positive and significant effect on Impulse Buying (F = 66.532; sig. = 0.000), jointly explaining 52.4% of the variation in Impulse Buying. These findings imply that Alfamart management should optimize store atmosphere and visual product arrangement, particularly checkout-point displays, as an integrated strategy to encourage consumers' unplanned purchases

References

Aires, M., Dias, Á. L., & Pereira, L. F. (2024). How visual merchandising influences Generation Z purchasing behaviour in supermarkets. International Journal of Arts and Technology, 15(1), 13–37. https://doi.org/10.1504/IJART.2024.137300

Arianty, N., Gultom, D. K., Yusnandar, W., & Arif, M. (2024). Determinants of impulse buying behavior: The mediating role of positive emotions of minimarket retail consumers in Indonesia. Innovative Marketing, 20(1), 277–287. https://doi.org/10.21511/im.20(1).2024.23

Calvo-Porral, C., & Lévy-Mangin, J.-P. (2021). Examining the influence of store environment in hedonic and utilitarian shopping. Administrative Sciences, 11(1), Article 6. https://doi.org/10.3390/admsci11010006

Carrión-Bósquez, N., Bernal-Peralta, J., Navarrete-Álvarez, M., Vidal-Alfaro, M., Zambrano-Vélez, W., López-Pastén, I., Cortés-Tapia, P., & Duque-Zapata, M. (2026). Shopping environment stimuli and their effect on customer satisfaction and purchase loyalty in supermarkets. Foods, 15(17), Article 3149. https://doi.org/10.3390/foods15173149

Dewanti, M. N., & Nirawati, L. (2023). The influence of store atmosphere and product price on impulse buying at offline store. Almana: Jurnal Manajemen dan Bisnis, 7(2), 265-275. https://doi.org/10.36555/almana.v7i2.2158

Efendi, N., Lubis, T. W. H., & Ginting, S. O. (2023). Pengaruh citra merek, promosi, kualitas pelayan dan store atmosphere terhadap kepuasan konsumen. Jurnal Ekonomi, 28(2), 197–215. https://doi.org/10.24912/je.v28i2.1626

Fitriana, R., & Usman, O. (2024). The influence of price discounts and hedonic motivation on impulse buying during shopping festivals in Shopee. International Student Conference on Business, Education, Economics, Accounting, and Management (ISC-BEAM), 3(1), 2196–2208. https://doi.org/10.21009/ISC-BEAM.013.163

Florea, N.-V., Croitoru, G., Coman, D.-M., & Coman, M.-D. (2025). The influence of fashion retailers on customer psychology using visual merchandising and store layout to improve shopping decision. Journal of Theoretical and Applied Electronic Commerce Research, 20(1), Article 40. https://doi.org/10.3390/jtaer20010040

Gao, H., Chen, X., Gao, H., & Yu, B. (2022). Understanding Chinese consumers’ livestreaming impulsive buying: An stimulus-organism-response perspective and the mediating role of emotions and Zhong Yong tendency. Frontiers in Psychology, 13, Article 881294. https://doi.org/10.3389/fpsyg.2022.881294

Gibson, S., Hsu, M. K., & Zhou, X. (2022). Convenience stores in the digital age: A focus on the customer experience and revisit intentions. Journal of Retailing and Consumer Services, 68, Article 103014. https://doi.org/10.1016/j.jretconser.2022.103014

Grewal, D., Benoit, S., Noble, S. M., Guha, A., Ahlbom, C. P., & Nordfält, J. (2023). Leveraging in-store technology and AI: Increasing customer and employee efficiency and enhancing their experiences. Journal of Retailing, 99(4), 487–504. https://doi.org/10.1016/j.jretai.2023.10.002

Hair, J. F., Ringle, C. M., & Sarstedt, M. (2013). Partial least squares structural equation modeling: Rigorous applications, better results and higher acceptance. Long Range Planning, 46(1–2), 1–12. https://doi.org/10.1016/j.lrp.2013.01.001

Irnawati, D., & Saputra, M. Y. A. (2025). Pengaruh visual merchandising terhadap perilaku pembelian impulsif konsumen ritel di Bojonegoro. Jurnal Alwatzikhoebillah: Kajian Islam, Pendidikan, Ekonomi, Humaniora, 11(2), 478–491. https://doi.org/10.37567/alwatzikhoebillah.v11i2.3924

Khan, M. A., Vivek, Minhaj, S. M., Saifi, M. A., Alam, S., & Hasan, A. (2023). Impact of store design and atmosphere on shoppers’ purchase decisions: An empirical study with special reference to Delhi-NCR. Sustainability, 15(1), Article 95. https://doi.org/10.3390/su15010095

Kim, N., & Lee, H. (2021). Assessing consumer attention and arousal using eye-tracking technology in virtual retail environment. Frontiers in Psychology, 12, Article 665658. https://doi.org/10.3389/fpsyg.2021.665658

Lee, Y. Y., Gan, C. L., & Liew, T. W. (2023). Rationality and impulse buying: Is your emotion a part of the equation? Computers in Human Behavior Reports, 12, Article 100337. https://doi.org/10.1016/j.chbr.2023.100337

Leksono, A. B., & He, Y. (2025). Reducing food waste in Indonesia: Examining the moderating roles of impulsive buying and value-seeking in discount strategies. Sustainability, 17(2), Article 747. https://doi.org/10.3390/su17020747

Mamuaya, N. C. (2018). The effect of sales promotion and store atmosphere on hedonic shopping motivation and impulsive buying behavior in Hypermart Manado City. DeReMa (Development Research of Management): Jurnal Manajemen, 13(1), 83–99. https://doi.org/10.19166/derema.v13i1.785

Mehrabian, A., & Russell, J. A. (1974). An approach to environmental psychology. MIT Press.

Mehta, C. R., & Patel, N. R. (2011). IBM SPSS exact tests. IBM Corporation.

Miladinov, G. (2023). Impacts of population growth and economic development on food security in low-income and middle-income countries. Frontiers in Human Dynamics, 5, Article 1121662. https://doi.org/10.3389/fhumd.2023.1121662

Morgan, T. (2015). Visual merchandising: Windows and in-store displays for retail (3rd ed.). Laurence King Publishing.

Novita, Y. (2024). Analisis pengaruh lingkungan toko dan kualitas layanan terhadap keputusan pembelian impulsif pada konsumen. Jurnal Manajemen dan Teknologi, 1(2), 32–44. https://doi.org/10.63447/jmt.v1i2.1103

Nurcahyo, R., & Rosyada, S. (2023). Anteseden terhadap perilaku pembelian impulsif: Studi pada pelanggan retail fashion di Kota Banjarmasin. Jurnal Cendikia Niaga (JCN), 7(2), 134–141. https://doi.org/10.52391/jcn.v7i2.814

Nurudin, N. (2020). Analysis of the effect of visual merchandising, store atmosphere and sales promotion on impulse buying behavior. Journal of Digital Marketing and Halal Industry, 2(2), 167–177. https://doi.org/10.21580/jdmhi.2020.2.2.6283

Pegler, M. M., & Kong, A. (2018). Visual merchandising and display: Studio instant access. Bloomsbury Academic.

Purwati, R., & Fauziah, S. (2025). The effect of product display and store atmosphere on impulse buying in consumers Mandiri Store Gresik. Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE), 8(1), 8871–8882. https://doi.org/10.31538/iijse.v8i1.6796

Ramaiska, A. D., Lestari, A. P., Durrasuwawi, R. M., & Sanjaya, V. F. (2020). Pengaruh visual merchandising dan store atmosphere terhadap impulse buying dengan positive emotion sebagai variabel mediasi pada konsumen Miniso Mall Kartini Bandar Lampung. Jurnal Manajemen Mandiri Saburai (JMMS), 4(4), 11–20. https://doi.org/10.24967/jmms.v4i4.1023

Reina Paz, M. D., & Jiménez Delgado, F. J. (2020). Consumer experience and omnichannel behavior in various sales atmospheres. Frontiers in Psychology, 11, Article 1972. https://doi.org/10.3389/fpsyg.2020.01972

Rodrigues, R. I., Lopes, P., & Varela, M. (2021). Factors affecting impulse buying behavior of consumers. Frontiers in Psychology, 12, Article 697080. https://doi.org/10.3389/fpsyg.2021.697080

Sangadji, E. M. (2022). Salesmanship (kepenjualan). Bumi Aksara.

Saputri, N. W., & Jalari, M. (2023). Pengaruh store atmosphere, visual merchandise, dan perilaku hedonism terhadap impulse buying: Studi empiris customer Gen Z gerai Miniso cabang Kota Solo. Jurnal Ilmiah Edunomika, 7(2). https://doi.org/10.29040/jie.v7i2.9989

Shi, Y., & Joo, J. (2023). Effect of space order on impulse buying: Moderated by self-construal. Behavioral Sciences, 13(8), Article 638. https://doi.org/10.3390/bs13080638

Srinivasan, J. (2025). The impact of visual merchandising on consumer buying behaviors: A qualitative survey-based analysis in retail stores. Pakistan Journal of Life & Social Sciences, 23(1). https://doi.org/10.57239/PJLSS-2025-23.1.00283

Stern, H. (1962). The significance of impulse buying today. Journal of Marketing, 26(2), 59–62. https://doi.org/10.1177/002224296202600212

Sugiyono. (2019). Metode penelitian kuantitatif, kualitatif, dan R&D. Alfabeta.

Tampi, J. R. E. (2025). Pengaruh visual merchandising dan store atmosphere terhadap impulse buying pada konsumen Toko KKV di Manado Town Square. Productivity, 6(4), 240–244. https://doi.org/10.35797/ejp.v6i4.61403

Trivedi, V., & Joshi, P. (2025). Impulse buying behaviour in apparel retail: Exploring the role of store atmosphere and situational factors. Tekstilec, 68(3), 227–244. https://doi.org/10.14502/tekstilec.68.2025030

Turley, L. W., & Milliman, R. E. (2000). Atmospheric effects on shopping behavior: A review of the experimental evidence. Journal of Business Research, 49(2), 193–211. https://doi.org/10.1016/S0148-2963(99)00010-7

Xue, Y., Feng, T., & Wu, C. (2024). How technical and situational cues affect impulse buying behavior in social commerce? Evidence from bored consumers. Frontiers in Psychology, 15, Article 1405189. https://doi.org/10.3389/fpsyg.2024.1405189

Yang, S., Isa, S. M., Wu, H., Thurasamy, R., Fang, X., Fan, Y., & Liu, D. (2022). Effects of stores’ environmental components on Chinese consumers’ emotions and intentions to purchase luxury brands: Integrating partial least squares-structural equation modeling and fuzzy-set qualitative comparative analysis approaches. Frontiers in Psychology, 13, Article 840413. https://doi.org/10.3389/fpsyg.2022.840413

Zhang, Y., & Huang, S. (2024). The influence of visual marketing on consumers’ purchase intention of fast fashion brands in China: An exploration based on fsQCA method. Frontiers in Psychology, 15, Article 1190571. https://doi.org/10.3389/fpsyg.2024.1190571

Downloads

Published

2026-10-24

Issue

Section

Articles