THE INFLUENCE OF KNOWLEDGE MANAGEMENT ON WORK-LIFE BALANCE MEDIATED BY CO-WORKER SUPPORT

Authors

  • Pinandang Nainggolan Universitas Prima Indonesia
  • Syaifuddin Syaifuddin Universitas Prima Indonesia
  • Fajar Rezeki Ananda Lubis Universitas Prima Indonesia

Abstract

This study aims to analyze the factors that influence Work-Life Balance (WLB) among employees at the Bhayangkara Level II Hospital in Medan. The variables studied include Knowledge Management as the independent variable, Work-Life Balance as the dependent variable, and Co-Worker Support as the moderator variable. The research method used is a quantitative approach with moderated regression analysis techniques. Data were collected through questionnaires from respondents who are hospital employees, both medical and non-medical personnel. The results of the study indicate that Knowledge Management has a significant effect on Work-Life Balance. Likewise, it was found that Co-Worker Support was proven to significantly moderate the effect of Knowledge Management on Work-Life Balance. These findings indicate the importance of strengthening knowledge management and organizational support in establishing work-life balance, as well as the need for a more effective approach in building support among colleagues.

References

Alavi, M., & Leidner, D. E. (2015). Knowledge management and knowledge management systems: Conceptual foundations and research issues. MIS Quarterly, 25(1), 107-136.

Ali, A., & Anwar, M. M. (2021). Impact of knowledge management on work-life balance and performance of healthcare professionals. Journal of Knowledge Management, 25(3), 452-468.

Allen, T. D., French, K. A., Dumani, S., & Shockley, K. M. (2016). Meta-analysis of work–family conflict mean differences: Does national context matter? Journal of Vocational Behavior, 85(3), 361-373.

Atika, M. S. R., Kistyanto, A., & Witjaksono, A. D. (2023). Knowledge Management and Work-Life Balance on Organizational Citizenship Behavior through Job Satisfaction. Journal of the History of Education and Humanities (Santhet), 8(1). https://doi.org/10.36526/ santhet.v8i1.3961

Avianto, B., Derriawan, & Tabroni. (2021). The Effect of Human Resource Management Practices and Perceived Organizational Support on Employee Engagement with Quality of Work Life as an Intervening Variable. Journal of Management and Entrepreneurship, 23(1), 45–58.

Becerra-Fernandez, I., & Sabherwal, R. (2015). Knowledge Management: Systems and Processes. Routledge.

Clark, M. A., Michel, J. S., Early, R. J., & Baltes, B. B. (2017). Strategies for coping with work-stressors and family-stressors: Predicting work–family conflict and work–family enrichment. Journal of Occupational Health Psychology, 22(1), 83-98.

Chiaburu, D. S., & Harrison, D. A. (2016). Do peers make the place? Conceptual synthesis and meta-analysis of coworker effects on perceptions, attitudes, OCBs, and performance. Journal of Applied Psychology.

Grant, R. M. (2016). Contemporary Strategy Analysis. John Wiley & Sons.

Greenhaus, J. H., & Allen, T. D. (2014). Work–family balance: A review and extension of the literature. Journal of Vocational Behavior, 84(2), 132-139.

Haar, J. M., Russo, M., Suñe, A., & Ollier-Malaterre, A. (2014). Outcomes of work–life balance on job satisfaction, life satisfaction, and mental health: A study across seven cultures. Journal of Vocational Behavior, 85(3), 361-373.

Kalliath, T., & Brough, P. (2015). Work-life balance: A review of the meaning of the balance construct. Journal of Management & Organization, 14(3), 323-327.

King, D. D., & S. M. (2014). Organizational Resilience: A Review and Roadmap. Review of Management Science.

Lubis, N., & Munandar, A. (2019). Knowledge Management System in Hospitals as a Way to Improve Health Services in Indonesia. International Journal of Engineering and Advanced Technology, 8(6), 167-173.

Mitchell, R., Boyle, B., & Nicholas, S. (2014). Professional diversity, intercultural readiness, and team outcomes. Human Resource Management, 53(1), 1-21.

Nonaka, I., & Takeuchi, H. (2015). The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation. Harvard Business Review Press.

Pribadi, Y. E., Utaminingtyas, R. R. B., Luthfia, I. M., & Pratiwi, M. I. (2024). The Effect of Knowledge, Employee Engagement, and Work-Life Balance on Job Satisfaction at PT Wika Beton Boyolali. Journal of Management, Entrepreneurship, and Cooperative (JMEC), 3(2), 66–73. https://doi.org/10.56869/jmec.v3i2.578

Sugiyono. (2016). Quantitative, Qualitative, and R&D Research Methods. Alfabeta.

Satya, A., et al. (2025). Strategic Management in the Era of Disruption: Policy and Governance Transformation. Andi Publishers.

Sarason, I. G., Sarason, B. R., & Pierce, G. R. (2020). The impact of co-worker support on work-life balance among healthcare workers: A cross-sectional study. Journal of Social and Clinical Psychology, 39(7), 453-467.

Utriainen, K., Ala-Mursula, L., & Väänänen, A. (2019). Work community support and its relation to work-family balance among Finnish healthcare professionals. Journal of Nursing Management, 27(2), 442-450.

Voydanoff, P. (2018). Toward a conceptualization of perceived work-family fit and balance: A demands and resources approach. Journal of Marriage and Family, 67(4), 822-836.

Zamzabila, B., Hanif, M., & Darmawan, Z. A. (2022). The Effect of Coworker Support on Employee Job Quality: A Systematic Literature Review. Indonesian Journal of Management and Business, 10(1), 45–56.

Downloads

Published

2026-07-04

Issue

Section

Articles