INNOVATIONS IN THE ICIREBON APP SERVICE AT THE CIREBON CITY LIBRARY AND ARCHIVES DEPARTMENT
Abstract
Rapid technological advancements demand that public services become increasingly effective and efficient. One of the government’s efforts to leverage technology is through the implementation of e-government, which has spurred the emergence of public service innovations. In this context, the Cirebon City Library and Archives Office (Dispusip) developed the iCirebon application, driven by the commitment of the Cirebon City Government and Dispusip to enhance efficient public services and improve human resources through literacy. The objective of this study is to analyze the implementation of the iCirebon application service innovation at the Cirebon City Library and Archives Office using the theory of innovation success factors in the public sector, with indicators including governance and innovation, sources of ideas for innovation, innovation culture, capabilities and tools, objectives, outcomes, drivers, and barriers, as well as to collect data on the innovation itself. The research method used is qualitative, with data collection techniques including documentation, literature review, and in-depth interviews with key informants. The results of the discussion indicate that the iCirebon application innovation has been supported by regulations regading SPBE, Smart City policies and cooperation with third parties. Additionally, the innovation culture has been driven by visionary leadership. However, the actual innovation outcomes have not aligned with the initial objectives, as evidenced by the significantly low number of active application users. This stagnation is fundamentally caused by severe budget constraints, which have hindered system updates and rendered socialization efforts suboptimal.
References
Arundel, A., Bloch, C., & Ferguson, B. (2019). Advancing innovation in the public sector: Aligning innovation measurement with policy goals. Research Policy, 48(3), 789–798. https://doi.org/10.1016/j.respol.2018.12.001
Bahtiar, R., Myrna, R., & Susanti, E. (2021). Digital Government Dalam Pembayaran Pajak Kendaraan Bermotor Berbasis Aplikasi Samsat Mobile Jawa Barat (SAMBARA) di Jawa Barat. Jurnal Administrasi Publik, 7(2), 230–253. https://doi.org/10.26618/kjap.v7i2.5675
Batari, C., & Munajat, M. D. E. (2025). Model UTAUT dalam Penerimaan Aplikasi iCirebon. Jurnal Pemikiran Dan Penelitian Bidang Administrasi, Sosial, Humaniora Dan Kebijakan Publik, 8(1), 107–117. https://doi.org/10.24198/responsive.v8i1.61505
Ismail, W. K. W., & Abdmajid, R. (2007). Framework of the culture of innovation : A revisit. Jurnal Kemanusiaan, 5(1), 39–44.
Kurniawan, R. C. (2017). Inovasi Kualitas Pelayanan Publik Pemerintah Daerah. Fiat Justisia:Jurnal Ilmu Hukum, 10(3), 570–579. https://doi.org/10.25041/fiatjustisia.v10no3.794
Maulana, D., & Yulianti, R. (2018). Pentingnya Inovasi Pelayanan Publik di Indonesia. Konferensi Nasional Ilmu Administrasi, 2(1), 32–37. http://knia.stialanbandung.ac.id
Miles, M. B., Huberman, A. M., & Saldana, J. (2014). Qualitative data analysis: A methods sourcebook (3rd ed.). SAGE Publications.
Moleong, L. J. (2017). Metodologi Penelitian Kualitatif (Edisi Revi). Remaja Rosdakarya.
Naila, T. P., Sjafari, A., & Wicaksono, A. S. (2024). Difusi terhadap Inovasi Pelayanan iTangKab pada Dinas Perpustakaan. 2(2), 8–19. http://journal.epistemikpress.id/index.php/JOGPP/article/view/366
Oktariyanda, T. A., & Rahaju, T. (2018). E-government strategy of Surabaya city government through e-rt / rw to improve the quality of public service. Journal of Physics: Conference Series, 1–6. https://doi.org/10.1088/1742-6596/953/1/012161
Pangerapan, T. M., Kaawoan, J. E., & Pangemanan, F. N. (2022). Implementasi Sistem Aplikasi Pelayanan Kepegawaian Terhadap Penyelenggaraan Pemerintahan Berbasis Elektronik Di Badan Kepegawaian Dan Pengembangan Sumber Daya Manusia Kabupaten Minahasa. Jurnal Governance, 2(2), 1–9.
Peraturan Daerah Kota Cirebon. (2021). Peraturan Derah Kota Cirebon Nomor 14 Tahun 2021 tentang Penyelenggaraan Kota Cerdas.
Peraturan Pemerintah RI. (2009). UU RI No. 25 Tahun 2009 tentang Pelayanan Publik.
Peraturan Presiden RI. (2018). Peraturan Presiden Republik Indonesia Nomor 95 Tahun 2018 tentang SPBE (Sistem Pemerintahan Berbasis Elektronik).
Ronnyta, R. V. (2020). Inovasi Pelayanan Perizinan Melalui Si-Imut Pada Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu (Dpmptsp) Kota Semarang. Journal of Politic and Goverment Studiies, 9(3), 1–15. http://scioteca.caf.com/bitstream/handle/123456789/1091/RED2017-Eng-8ene.pdf?sequence=12&isAllowed=y%0Ahttp://dx.doi.org/10.1016/j.regsciurbeco.2008.06.005%0Ahttps://www.researchgate.net/publication/305320484_SISTEM_PEMBETUNGAN_TERPUSAT_STRATEGI_MELESTARI
Sholicha, I. K., & Oktariyanda, T. A. (2023). Inovasi Pelayanan Publik Melalui Aplikasi Pelayanan Via Online (Plavon Dukcapil) Oleh Dinas Kependudukan dan Pencatatan Sipil Kabupaten Sidoarjo. Publika, 11(3), 2293–2302. https://doi.org/10.26740/publika.v11n3.p2293-2302
Trischler, J., & Westman Trischler, J. (2022). Design for experience–a public service design approach in the age of digitalization. Public Management Review, 24(8), 1251–1270. https://doi.org/10.1080/14719037.2021.1899272
Wardani, G. S. K., & Rahayu, A. Y. S. (2021). Inovasi Pelayanan Perizinan Bangunan Gedung 3.0 Di Pemerintah Provinsi DKI Jakarta. JPSI (Journal of Public Sector Innovations), 5(2), 52–60. https://doi.org/10.26740/jpsi.v5n2.p52-60
