Kalbuana, Nawang. “EXAMINING CUSTOMER CONTENTMENT WITH INDOMARET POINTKU APPLICATION SERVICES THROUGH E-SERVQUAL”. Journal of Data Analytics, Information, and Computer Science 1, no. 1 (January 25, 2024): 1–9. Accessed May 21, 2026. https://journal.ppmi.web.id/index.php/jdaics/article/view/416.